Can I set up recurring donations?
Yes, you can specify whether you want your contribution made once, weekly, twice a month, quarterly or yearly. You can set up as many scheduled contributions, as you prefer.
Will my contributions be reflected on my annual giving statement?
Yes. This information is automatically posted on your giving statement within 24 hours. You will receive a mid-year statement and an annual statement mailed to your home. You can also log into your account at any time to see each (and all) of your contributions.
What if I change banks or want to adjust the date or amount of the contribution?
You can edit or delete a scheduled contribution at any time, including the bank routing number, account number, date, fund, frequency and amount.
Who do I talk to if I have more questions or need assistance?
Please call the church at 503.659.5683 or send us an email at firstname.lastname@example.org.
Can I use a credit or debit card?
Yes, either works fine. We encourage you to only use a credit card if you can pay it off each month and not incur any finance charges.
Can I just try this once?
Yes, you can make a one-time donation.
When is my donation charged to my account?
You should anticipate that it will be charged the same day you set it up to transact. Depending on the bank or credit card company, it may not show up until the next business day.
Do I pay any additional fees to give online?
No, there are no additional fees or charges to you from New Hope or your bank or credit card company.
How do I update my account profile or address?
Unfortunately, you are not able to update your address through the online giving link. But there are several ways you can update your account information: You can click here to access/change your personal information, or just contact us to update your information for you (or call 503.659.5683).
Is online giving secure?
We’ve taken steps to ensure that the giving process is safe and secure from beginning to end. All of your giving data is secured by SSL encryption. SSL is an acronym for “Secure Socket Layer,” a security protocol that provides communications privacy over the internet. It is the same technology used by banks and e-commerce companies (such as amazon.com, and others) to keep your information safe and secure during transactions.